Privacy.
Flux is committed to protecting the privacy of its users. This Privacy Policy provides our users with an overview of the measures we have taken to show our commitment to this policy. It describes how Flux collects, uses, stores, shares, and protects your information whenever you use the Flux mobile app.User Information
When you use Flux Services, we collect information sent to us through your mobile phone. This includes personal data that you volunteer on forms which you submit to us and in emails that you send to us. In addition we automatically gather details of Device information and IP addresses of our users. We do not release this information to any outside party, except in suspected fraud cases.- Contact information - your name, phone number, email address, date of birth and other similar information; and
- Financial information - your full bank account and/or debit card details that you input when you use Flux Services. If you do not use Flux Services, you may opt out of providing this information.
Personal Information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. This Privacy Policy does not apply to personal information that has been anonymised so that it does not and cannot be used to identify a specific user. Flux takes reasonable precautions, as described herein, to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction.Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customised experience. We may use your personal information to:
- Provide Flux Services and customer support you request.
- Process transactions and send notices about your transactions.
- Resolve disputes, collect fees, and troubleshoot problems.
- Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms.
- Customise, measure, and improve Flux Services and the content and layout of our website and applications.
- Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences.
- Verify your identity by comparing your personal information against third-party databases.
We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time, we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorisation. If you choose to so limit the use of your personal information, certain features or Flux Services may not be available to you
We collect personal data that you volunteer on forms which you submit to us and in emails that you send to us. In addition we automatically gather details of device information and IP addresses of the users who visit our site. We do not release this information to any outside party, except in suspected fraud cases.
We store and process your personal and transactional information, including certain payment information, where Flux facilities or our service providers are located, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable laws. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
Full credit card data is securely transferred and hosted off-site by a payment vendor in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to Flux employees.
We store our customers' personal information securely throughout the life of the customer's Flux Account. Flux will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.
Other Policies
Correct/Update You may request that we amend any personal data that we are holding about you which is factually inaccurate. You can contact customer support stating your wishes.
Links This website may contain links to other sites. Flux is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this web site.
Online Payment methods Flux is not associated with any of the trademarks which might appear visible in the Online Payment method lists or payment gateways – in this case, Glade. Flux does not itself support these payment methods, or claim to be in partnership with them. Also, services provided by Flux are not authorised, approved, endorsed or sponsored by any of the payment methods we use or their respective trademark owners. Payment method listings that are visible on the Flux website are for informative purposes only. Trademarks which might appear visible on the Flux website, belong to the respective trademark owners alone.
Data retention policy We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted or required by applicable national laws.
Contacting The Web Site If you have any questions about this Privacy statement, the practices, or your dealing with this web site, please contact us and your inquiry will be dealt with as soon as possible.